Intrado Expands Positron Suite of Call Handling Products

Wireless News
04-04-2011
Intrado Expands Positron Suite of Call Handling Products
Type: News

Intrado, a provider of 9-1-1 technology solutions, announced it has expanded its Positron suite of call handling products with the introduction of the new Positron Viper SE.

According to Intrado, the Positron Viper SE is designed for PSAPs with up to five positions and is the latest addition to the company's portfolio of Viper emergency call processing equipment. Bundled with the Intrado public safety grade emergency services network, the Viper SE is scalable to handle additional call-taking positions as agencies grow, with minimal incremental investment.
"We developed Positron Viper SE to ensure that smaller agencies have access to call processing equipment that can evolve to support their future needs and new 9-1-1 capabilities," said Kerri Fielder, VP and general manager of Intrado's Call Handling Division. "With the addition of Viper SE, Intrado now offers the broadest and most flexible suite of advanced, Internet Protocol (IP) call processing equipment on the market."

Viper call processing systems currently operate in approximately 5,000 call-taking positions in more than 1,000 PSAPs. Like the other products in the Positron Viper call processing family, the Positron Viper SE supports next-generation 9-1-1 services such as text messages, pictures, video and other data. Bundling the Viper SE with an IP network allows Intrado to deliver 9-1-1 data applications and also offer remote monitoring, an around-the-clock help desk and other maintenance and support services.

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